Refund Policy

Webinar Refund Policy

A full refund will be given if notice of cancellation is received more than 48 hours prior to the start of the program. Fees for completed webinars are not refundable. You may cancel by calling (315) 234-3800. Refunds will be processed within two business days of the date the refund was requested.

Software Refund Policy

A full refund will be granted if the software you purchased is not available to you either by download or by email within 72 hours of purchase. All other software refund requests will be handled on a case-by-case basis.

We apologize, but we cannot provide refunds for:
• Inability to operate the software in your computing environment.
• Inability to apply the license policy in your computing environment
• Software purchased for the wrong platform
• Any item 30 days after the purchase date from any reason
To request a refund on a software product, please contact us at (315) 234-3800. Refunds will be processed within two business days of the date the refund was requested.

Refund Policy for All Other Products

All refund requests pertaining to other products available for purchase on this website, not listed above, will be handled on a case-by-case basis. To request a refund on such products, please contact us at (315) 234-3800.